1. GENERAL INFORMATION
We welcome you to our online store Yourlook, where the products of the societe anonyme with the name "(Yourlook) CLOTHING TRADE" are available for sale, based at Parodos Ptolemaion 4, Kastoria, VAT number 150907045, KASTORIAS Tax Office, tel. : REVVA OLYMPIA.
2. DESCRIPTION OF SERVICE
Yourlook online store promotes, promotes and resells the products of the suppliers with which it cooperates. The company reserves the right to freely choose the products it displays on Yourlook and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it can choose and conduct freely as well as modify, renew and / or withdraw at any time and without prior notice and / or compliance with the deadline.
3. RECEIPT OF REQUEST FOR ORDER & COMPLETION OF ORDERS
Yourlook is a department store that works with a variety of suppliers, importers and manufacturers (foreign and domestic) in order to bring you a very wide range of products and in fact at the best possible prices. Therefore, while we take every possible measure for the availability of our products as it appears on Yourlook,there is a case that a product displayed on Yourlook is not finally available or is not available within the delivery time mentioned in Yourlook, for reasons that do not fall within our sphere of influence. For this reason and in order to fully inform you and protect you as much as possible from unforeseen events, the orders are completed as follows:
a) SEND REQUEST FOR ORDER - You can navigate in our online store, freely choose through Yourlook the products of your choice and place them in your shopping cart. Then, following the 'steps' that are indicated to you each time, you should proceed with the sending of your request for an order to our company. In order to provide you with the best and most complete service and to facilitate your future purchases during your first order, you register as a user of Yourlook by filling in all your personal information requested in the respective registration form.Then, each time after completing your purchases, fill in all the details of your order request that appear on the order form. All information sent to our company falls under the strict policy of protection of your personal data that our company adheres to and is collected and processed with complete security and diligence and only with your explicit consent provided by sending the above form.
b) PROCESS REQUEST PROCESSING - If your order request is sent from 9.00 to 13.30 on a business day and time (Monday to Friday) then you will receive an immediate message at the e-mail address you have stated that your request is in processing stage by our company. Otherwise you will receive this message within the next business day. During the processing of your request, the availability of all the products included in your order request is checked. i) In case there is availability of all the products included in your request within the delivery time mentioned in our online store then you will be sent a message to the e-mail address and / or the mobile phone number you have stated that will confirm the your order and will include all its details. The shipment of the products will then be made according to the delivery schedule of our partner courier company.ii) In case there is not available any of the items you placed in the order and / or that a product will be available after the delivery time listed in our online store, then our Company will contact you or by message to the e-mail address and / or to the mobile phone number you have stated to us either by direct telephone contact with you through its representative (or in all the above ways) in order to consult with you for any modification, correction or cancellation of your order. If it is not possible to contact you within 10 days of sending your order request, your request will be automatically canceled and you will have to send us a new request again. In any case, any new order (modified or not) will be sent to you again with a new e-mail and / or to the mobile phone that you have told us and this message will be the confirmation of your order based on which you will execute your order. The shipment of the products will then be made according to the delivery schedule of our partner courier company.
c) Our Company can contact you via e-mail and / or mobile phone message that you have stated to us during your registration throughout the delivery until the delivery of your order to you for any issue concerning the receipt, processing, execution and / or transfer of your order and / or payment and / or return of products or for anything else. The parties agree that this communication (via e-mail and / or text message to your mobile phone-sms) also covers the legal requirements for your written notification, notification, order confirmation, where and when required by law. . In case you wish to express your objections, or to provide you with clarifications on the content of a message you have received above, or for any other reason you can contact us either by sending an e-mail and / or a reply to the sms that will be you have received and / or call us directly at 697-32276234.
METHODS OF PAYMENT
a) COD In case the total value of the order exceeds 1500 € there is no possibility of sending cash on delivery. There is also the possibility to request a deposit in advance of the value of the order in case deemed necessary by the customer service department.
5. DELIVERY OF PRODUCTS / SHIPPING COSTS
Due to COVID19 we have activated the receipt process, after communication, from our physical store in Kastoria. For residents of Kastoria, with a declared address for receiving the order within Kastoria, the option "Shipping Only within Kastoria" is valid, without charge for shipping costs of the products of your order! In case of choice for delivery with "Shipping Only within Kastoria", but with a declared delivery address outside Kastoria, the customer will be charged the cost of the Courier company, as the general terms apply. The following normally applies to the rest of Greece:a) With the confirmation of your order you will be informed with an email to the e-mail address and / or to the mobile phone that you have stated to us and for the delivery time of your products depending on the area you have chosen to have the products sent to you. Our company and its partners take all the necessary measures for the valid delivery to you of the products you have ordered based on the above schedule. However, it is not responsible for any delays due to force majeure or events beyond its control. Indicatively, it is not responsible for causes of delivery delays due to delays at customs, Intermediate loading-unloading areas, means of transport strikes or other types of strikes that affect the delivery of products to our company's warehouses by our suppliers, etc. In case of any delays our company will make every effort to contact you with its details. you have given in order to inform you about it and to consult with you about the new delivery or the delivery of another product. Although we have taken all possible care to inform you regarding the possible lack of availability of a product, nevertheless there is a possibility of an unexpected shortage or not.product availability from our suppliers (and after confirmation of your order). In this case, our company will again make every effort to contact you based on the communication methods mentioned above in 3c in order to inform you and consult with you about the new delivery or delivery of another product or its cancellation. order for both parties and the interest-free refund of any money paid within a reasonable time. c) Without prejudice to any special charges that will be expressly provided for in a product that has been posted on our website and in any case in your order confirmation, generally the shipping cost is as follows:- for orders of total value up to 49 € with VAT and under 8 kg, the shipping cost is 5 € with VAT throughout Greece- for orders of total value over 50 € with VAT and under 8 kilos, shipping is FREE throughout Greece- for orders weighing 8 kg or more, the charge varies based on the total weight of the order and the shipment destination
6. PRODUCT RETURN PROCEDURE, replacement etc) you will be informed both from the "My Account" field and based on the procedure of article 3 above. e) Especially for the return of products whose order was made by phone, the return of the products regardless of the reason will be made after consultation with the competent department at the contact numbers 697-3227623, always within the deadline and under the conditions set in the product return policy ( article 7) during working days and hours (Monday to Friday 09:00 - 19:00).
7. PRODUCT RETURN POLICY
For the products of the category Yourlook Fashion (clothes, shoes, clothing accessories) the return and replacement of each order is done with a charge of shipping costs, as long as it is done within 10 calendar days and with the shipping we suggest and the cost is 10 € . (courier, transport, post office or other), which will be done at your own risk and at your own expense (unless otherwise specified from time to time by the Company as a whole or specifically for specific products). Prerequisites for exercising the right of withdrawal within 10 are: The product has not been used, no label or markings have been removed (eg stickers, brand marking, etc.) that have on them the products from the clothing items, footwear and accessories, household items and / or electrical appliances that have not been unpacked. Also, all items should be returned in excellent condition received without damage, withoutIn all other categories of our products you have the right to return the product you received within 10 calendar days without justification from the day you received it, at absolutely no cost other than return costs. (courier, transport, post office or other), which will be done at your own risk and at your own expense (unless otherwise specified from time to time by the Company as a whole or specifically for specific products). Prerequisites for exercising the right of withdrawal within 10 are: The product has not been used, no label or markings have been removed (eg stickers, brand marking, etc.) that have on them the products from the clothing items, footwear and accessories, household items and / or electrical appliances that have not been unpacked. Also, all items should be returned in excellent condition received without damage, withoutno defects (subject to the return of a defective product), complete and in their packaging (for items received in special packaging - eg fragile products - must be returned in their special packaging), while still to be accompanied by all the necessary documents. Swimwear and underwear are
8. POSSIBILITY OF CANCELLATION OF ORDER
It is possible to cancel your order in the following cases:a) Before sending / receiving the product - Cancellation is possible by sending an e-mail to firstname.lastname@example.org or by phone at 697-3227623b) Upon receipt of the product - You can exercise your right of withdrawal within 14 calendar days
9. USE / OPERATION & WEBSITE CONTENT
b) Yourlook Content - The company takes all possible care for the correct publication - display of information related to the products it promotes through Yourlook. However, our company is not responsible for any errors in the operation of the online department store in the listed and displayed information (such as the indicative price, availability, photo, type, etc.) that may be indicatively due to technological failures-errors, typographical and / or "human" errors and / or incorrect information from suppliers, even through its negligence. If you find an error before and / or After the completion of your order, we invite you to send a relevant e-mail to the email address email@example.com and / or to contact us at tel. 697-3227623. In any case, however, if you find an error, we ask you not to send an order request before notifying our company and clarifying the specific issue.The retail prices of the products are mostly determined by the suppliers. Nevertheless, our company follows a free pricing policy based on its commercial strategy, always within the framework of the provided legislation, in particular the provisions on the protection of competition (fair and unfair). Therefore it is possible to find a difference in the prices of the products sold on Yourlook from other similar products sold in other points of sale, given that our company from time to time makes product offers or other promotions whenever it deems necessary. The company also reserves the right and the user / consumer / visitor / member of Yourlook accepts it, modifies the listed prices and changes and / or withdraws the offers at any time with or without prior notice of its users / consumers / visitors / members Yourlook.
The entire content of Yourlook (excluding data (personal or sensitive) of users, visitors, consumers and excluding data from those elements that belong to third parties, eg copyrights of third parties, partners, organizations, etc.), ie. Indicatively and not restrictively, the texts, photos, drawings, commercial and financial data, programs, all kinds of files, marks / logos, the layout of Yourlook etc, are the property of the company and are protected by relevant provisions of Greek Law, European and applicable international conventions on intellectual property. In noneIn this case, their appearance and display on Yourlook should not be construed as a transfer and / or assignment of their license and / or right of use. Based on the above, therefore, the full or partial copying, distribution, transfer, processing, storage, reproduction, republishing, modification and any related action on the above data is expressly prohibited, without any explicit prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual / industrial property rights of the company, which reserves the right to claim any positive and negative damage it has caused to it in accordance with the provisions of current legislation.The user / consumer / visitor / member of Yourlook accepts and acknowledges that the company has the ability to commercialize (either by itself or by third parties) all the data displayed on Yourlook as well as the modification of this data whenever it wishes with or without prior notification of Yourlook users / consumers / visitors / members. The company does NOT use your personal data commercially
Our company does NOT trade your personal data and in no case collects or processes or trades sensitive personal data.
a) Correct registration of personal dataBecause your personal information and the contact information you provide to Yourlook are extremely important to the execution ofyour online transaction with us as, as you know, these are, among other things, the only way our company communicates with you to fulfill its obligations to you as well as orders, you should be sure that the information provided to us you have given are completely correct and up to date (in case of changes you must inform us). Our company takes every possible care to receive from you your correct information and for this reason, we ask you at the end of completing your information to re-check this information and then send it to us with your explicit consent for use the information you have filled out. Therefore, our company does not bear any responsibility in case any of its contractual or legal obligations are not fulfilled correctly and / or in time due to the sending of incorrect or out-of-date personal information by you. In particular, any notice that will be made to the email address and / or mobile phone that you have given us (eg for lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information provided by data and / or due to a technical or other fault on your server, and / or your phone and / or your telecommunications provider, and / or due to a change in your details (unless you have informed us in good time). The same applies to the communication and shipping address of the products as well as to the landline communication phones. In any case, you are obliged to update your data again every time a change occurs in them. Pursuant to the new General Data Protection Regulation of the European Union (GDPR Regulation 2016/679) you have the right to see the data collected, after your own submission and consent and in case of deletion of these data or to cancel any you have given consent for shipmentemail or other information methods. You can edit all this from your personal user tab.
12. DATA AND TRANSACTION SECURITY
Our company recognizes as a major issue the issue of data and transaction security and for this reason takes all the necessary measures to ensure them, and are stored by our company, on servers of the company Top.Host which has taken all the necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. The website protects its members from any data interception with the method of data encryption. The personal data you provide, including your name and address, is protected using Secure Socket Layer (SSL) and encrypted using ACME protocol, an advanced security standard, before being sent via Internet to us, for this reason the email address in your browser should start from https: // instead of http: //. We work with the company Comodo, which encrypts every data that the user enters in 128bit format for security. Customer information is not disclosed to third parties and during your browsing of the website they remain encrypted and therefore not visible to unauthorized third parties. The encryption is valid in all stages and all the procedures of transaction and sending of your personal data-data to and from Yourlook as indicatively in the shopping cart, in the wish list, in your personal registered user page, on the login page, on the order form, when transferring data to and from the company, etc. Also, during the process of making credit card payments, the credit details are protected by the method of 128bit encryption. The data remains encrypted and is not disclosed to any third party. The codes used for your identification are a) the Password (e-mail or username) and b) the Personal Security Code (password), which every time you enter them provide you with absolute security access to your personal information . You can change the above codes at any time and as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise our company is not responsible forthe use of the secret code by an unauthorized person. For security reasons, we recommend that you change the above codes at regular intervals and avoid the use of the same and easily traceable codes, using if possible not only letters and numbers but also symbols for the creation of your codes.
13. LIMITATION OF LIABILITY
14. LINKS - LINKS WITH OTHER SITES
Yourlook may contain references to websites, for the content and services of which the company is not responsible, nor does it guarantee their constant and secure accessibility. Therefore, for any problem that occurs during the visit / use of these websites, the user / visitor must go directly to the respective websites, which have the sole responsibility for the correction of this problem. The company should in no case be considered to accept or adopt the content or services of the websites and pages to which it refers or to be associated with them in any way. in any way. For any problem that arises during the visit of the websites, the respective administrator / owner of this website is solely responsible.
15. OTHER TERMS
a) Jurisdiction - Applicable Law - For any dispute that may arise regarding the operation and use of the site, if it is not possible to settle it by consensus, the Courts of the city of Athens are competent. For any dispute regarding the interpretation and application of these terms and conditions as well as for any other issue regarding the use of Yourlook, Greek Law is applicable.
b) Invalidity of term - If one of the above terms is or becomes invalid, the remaining terms of this Agreement will not be affected.
d) Interpretive term - At any point herein is provided the refund and / or their credit to his account This customer is always understood as interest free.
f) Delay in exercising a right - Any delay in the exercise by the parties (company and consumer) of part or all of the rights deriving from these terms does not result in a weakening or waiver of that right which may exercised at any time at a later stage and at the reasonable discretion of the beneficiary.
g) Acceptance of Terms - Yourlook User / Consumer / Visitor / Member declares that they have read these Terms which they accept in their entirety and that they acknowledge that they govern all of the services provided by Yourlook throughout its / transaction navigation with Yourlook.